Shipping Policy

Shipping Policy:

Orders are processed within 48 hours. In-stock items ship immediately. For sold-out products, you can still order online or contact us. Production starts upon order confirmation, taking 7 days. Shipping time is 14 days. Any special circumstances will be promptly communicated.

Shipping Fee Policy:

Enjoy free standard shipping for orders over $420. For orders below this amount, shipping fees are based on distance, weight, or logistics company rates. Expedited shipping is available at your expense. We ship within three working days of order receipt.

For in-stock items, we ship immediately. Customized products ship after a 7-day production cycle. We offer air, sea, and land transportation, selecting the most cost-effective method based on your order and shipping address.

Packaging and Parcel Protection:

We use cardboard boxes and wooden boards for packaging to protect products during transportation. Your items are carefully packed to ensure they arrive in perfect condition.

Tracking and Notification:

After shipping, you’ll receive a tracking number to monitor your package. We’ll also send progress notifications. For delays or issues, we’ll promptly inform you with solutions.

Return Policy:

Your satisfaction is our priority. If you’re unhappy with your order, contact us promptly. We offer return, exchange, and refund services

Quality Issues or Damages:

If your product has quality issues or is damaged during delivery, email us at marketing@kamrollers.com within 7 working days of receipt. We’ll process the return and refund within 7 working days of receiving the returned item.

Returned products must be unused, intact, and in original packaging. We suggest using UPS or FedEx for returns, with shipping costs covered by you. If your return meets our requirements, we’ll refund the shipping and product costs..

To protect your interests, please check for quality issues or damage upon receiving your package. If you find any, take photos or videos as evidence and contact customer service within 7 working days for a return and refund

User Personal Reasons:

If you are not satisfied with your order due to personal reasons, such as not liking the color of the product or ordering the wrong product model, etc., you need to bear the cost of return and exchange shipping, and the returned product must be unused, intact, and in its original packaging.

In addition, we do not accept returns of customized products or returns due to product damage caused by installation issues.

Return Process:

Before returning a product, contact us via our customer service email for assistance and detailed return guidance. After confirmation, return the goods to us, ensuring they are intact and using protective packaging to prevent damage.

After we receive the returned product, we will immediately conduct an inspection and process the refund within 7 working days.tion.